At Attenu8 Ltd we provide a support team on a 24 * 7 rota, with all team members having high-speed communications for remote access to customer's systems.

We can provide the solution you are looking for. Being proactive in our support approach we look to reduce the risk of fault events, while streamlining existing procedures and proposing new ideas. Support is key to us as a business, a benefit directly passed onto you, our customers.

SKILLS:

• 24 hour, in-depth 1st and 2nd line technical support.
  

• Network monitoring.
  

• Fault Diagnosis (LAN, WAN, UNIX).
  

• Network schematic and documentation preparation.
  

• Upgrade planning and implementation.
  

• Customer & product training.
  

• Production of customer technical documentation.
  

• Installation and commissioning of LAN & WAN products.
  

• System integration and testing.
  

• System evaluation and verification.
  

• Pre and post sales support.
  

• In-depth IT skills.

TECHNOLOGIES SUPPORTED:

• Most LAN / WAN technologies.
  

• SMDS.
  

• ATM.
  

• Frame Relay.
  

• IP.
  

• BGP.
  

• ISDN.
  

• X25.
  

• ADSL.
  

• VPN.
  

• UNIX.
  

• Solaris.
  

• HP Openview.
  

• Linux.
  

• Sybase.
  

• Lucent products.
  

• Cisco products.
  

• Sun products.